Rav-Kav Online is an innovative service that enables passengers to load their Rav-Kav card in many ways:
Find out more on our About page
To load your card on the website or in the mobile app, you must first create an account. It's easy – all you need to do is enter your name and e-mail and choose a password.
We'll use the e-mail address you enter when you register to send you transaction confirmations, password reset links, and support updates.
Yes. When you purchase a contract on the website or in the app, you'll be eligible for a discount.
The rate of discount is determined by the type of profile loaded onto the card – Youth, Senior Citizen, Disabled, National Insurance Beneficiary, Student, Extended Student, or other.
When you scan your card, your discount rate will be applied automatically to all relevant contracts. For example, if your card is loaded with a Youth Profile (50% off), contracts that offer a youth discount will appear at a discounted price.
We retain the information you entered when you registered your account – your full name, e-mail, and password – as well as data on any transactions or purchases you make.
You can load as many cards as you need to, within acceptable limits.
Yes.
You can use the card number to reserve your contract, and then load it onto your card from any supported device or Casponet ATM.
Find out how to reserve a contract
Yes. Many content filtering services now make an exception for Rav-Kav Online, so you can use it to load your card. If you think your content filter is blocking your device from using Rav-Kav Online, contact our support team and we'll help you sort the matter out with your content filtering provider.
To contact our support team, e-mail us at support@ravkavonline.co.il or fill out our contact form.
In September, Apple is expected to release the next version of the iPhone operating system, iOS 13. This version will, for the first time, enable scanning and loading Rav-Kav cards from iPhones 7 and later.
Find out more about Rav-Kav Online app for iPhone
in iPhone devices older than 7 and prior to iOS 13, apps are restricted from accessing the phone's NFC chip, so Rav-Kav loading is not supported. In these cases, you can reserve a contract on our website, and then load it to your card on another device or at a Casponet ATM.
Find out how to reserve a contract
Find out how to load your reserved contract at Casponet ATMs
Rav-Kav Online App for iPhone is available for iPhones 7 with iOS 13 or higher.
Download the Rav-Kav Online App for iPhone
Some things to know about the Rav-Kav Online App for iPhone:
First, find the location of the NFC chip on the back your device. Hold the card against the back of your phone and move it around until you hear a connection tone. Once you hear the tone, hold your card in place until the operation is complete.
If you don't hear the tone, your device may not support that specific type of card – try again with a different type of card. The card type appears on the back of the card, in the top right-hand corner.
There are several types of Rav-Kav cards:
You can exchange your Rav-Kav card for a different type at your nearest Rav-Kav service station.
When you replace your card, your information is transferred from your old card to your new one – so you keep all your stored value, contracts, profiles, and discounts.
To load your card via the mobile app, we recommend using Watchdata- or Gemalto-type cards.
Tip: When you get your replacement card at the service station, scan it with your phone and make sure everything works properly before you leave.
You can also order your Rav-Kav card on the Rav-Kav Online website. [Find out how to issue a new Rav-Kav card
Hold your Rav-Kav card against the back of your device and keep it in place until the operation is complete. When the scan is finished, you'll hear a short tone.
If the error persists, try putting your Rav-Kav card down on a flat surface and place your device on top.
If you still get an error, your card might not be suitable for your device – try scanning a card of a different type.
If you can scan your card on a different app, you should be able to scan it using the Rav-Kav Online app as well. Make sure your device is connected to the internet, and hold the card against the back of your device until the operation is complete.
Loading your card on the website is useful if you don't have a supported device, or if you prefer to use your computer.
To load your card on the website, you'll need a USB card reader. You'll also need to make sure your Rav-Kav card has a golden chip in it.
A card reader can be purchased at the service stations.
To load your card on the website, you'll need the following:
Rav-Kav Online is supported on the following operating systems:
When you try to connect to your card reader on the Rav-Kav Online website, your browser will show you a pop-up window asking for permission to run the card reader software. You must allow your browser to run the software to be able to scan your card.
If you did not allow the pop-up window to run the software, refresh the page and try again.
If you did not allow the pop-up window to run the software, and you selected to remember your preference, reset your browser preferences or try again with a different browser.
For advice on how to reset your browser preferences, contact our support team.
The card reader software can only be run from the Rav-Kav Online website. Do not try to run the software externally by clicking the icon.
If you are running on Windows 7 and using Internet Explorer, you may see a message saying that the device isn't installed – ignore it and proceed with the loading process.
Card readers cannot be ordered by mail at this time.
Yes, you can.
A travel contract is a monthly pass, a daily pass, a single ride or an stored value.
The following contracts are available on Rav-Kav Online:
On Rav-Kav Online, you can purchase contracts from the following operators:
From August 2022, in accordance with the Derekh Hashaveh reform, travel contracts will be updated on all forms of public transport excluding “Israel Railways”, as well as contracts which allow travel on all forms of public transport including “Israel Railways”. These contracts are offered for sale on the website and the app, and may be used in accordance with the travel distances defined on every contract.
For more information, check out our contracts catalog.
Annual and semestrial student contracts are on sale for the defined period determined by the Ministry of Transport . At the end of the period, “the contract is not offered for this period” will appear.
You can purchase contracts for the whole country, the contract cost is determined according to the travel area and distance (center, periphery, Eilat).
From August 2022, new “monthly pass” travel contracts will be available:
Nationwide pass without Israel Railways: travel on all forms of public transport except “Israel Railways”, to a distance of up to 225 km, without limit, for a full month, at the fixed price of 225 NIS.
Nationwide pass including Israel Railways: travel on all forms of public transport except “Israel Railways”, for a full month. The price of the contract changes according to the point of origin and the destination.
Monthly pass for the periphery: travel on buses to a distance of up to 40 km, without limit, for a full month, between towns outside the Metropolitan area of Jerusalem/ Gush Dan/ Hifa, at a fixed price of 99 NIS.
The contracts are available for purchase on any day of the month and will be valid until the same day of the following month, minus one day.
For example: - a contract that came into effect on the 1/8, will be valid until the 31/8. - A contract that came into effect on the 2/8 will be valid until the 1/9.
It is important to note a few special cases:
Monthly pass and Flexible-30 contracts are cancelled.
Yes. Starting August 18th 2019, service taxis in lines 4 and 5 will be accepting payment with a Rav-Kav card.
For more informantion about contracts for service taxi
First, scan your Rav-Kav card to view its contents.
To load your card, choose the contract you want to purchase. You can renew an existing contract (for example, load a new Monthly Pass or add some more stored value), or go to the contracts search page by clicking on "load another contract".
After you select a contract, you'll be redirected to the payment page.
Enter your payment details and proceed to the loading page. To load your card, simply scan it using your mobile device or USB card reader.
The system will notify you whether the operation was successful or not. If the loading is successful, your payment method will be charged, and you'll receive a confirmation by e-mail and it will be possible to view the updated contents of the card.
A Rav-Kav card can be loaded with up to 1,000 Shekels' worth of stored value. The limit applies to the stored value on the card – not the actual contract price.
For example: your card is loaded with 900 Shekels' worth of stored value. You also have a Youth profile, which grants 50% off stored value contracts. If you try to buy stored value and pay 100 Shekels, the system will then try to load your card with 200 Shekels' worth of stored value – bringing the total balance on your card to 1,100 Shekels, which is over the limit. In that case, you'll need to load your card for a lower amount. For example, a stored value contract that costs 50 Shekels will add 100 Shekels' worth of stored value to your card – amounting to a total of 1,000 Shekels, which is within the limit.
The transport contracts are available for purchase via the public transport operators. The terms of the contracts are always the same, no matter who you buy them from.
If you choose to renew your contract automatically, the system will choose the operator from which you bought your previous contract.
If you purchase a new contract (that was not previously loaded onto the card), the system will choose an operator for you, based on the other contracts on your card.
We recommend choosing an operator close to your area of residence.
Contracts loaded via the website or in the app should work just like contracts loaded at a service station or on the bus. If you can't use your contract, ask the driver to issue a balance summary for your card, and go to the nearest service station of the operator who failed to accept the contract.
If you're not sure which company sold you your contract, scan your card on the website or in the app – the company name will appear next to the name of the contract.
"You can cancel a contract in the Rav-Kav Online website or app only if the contract is still valid and meets the following criteria:
The system will review the recent activity on your Rav-Kav card to determine how many times the contract was used and if the information meets the above cancellation criteria, you will be able to cancel the contract and get a full refund."
After scanning the card on the Rav-Kav Online website or app, the option to cancel your contract will appear at the top of the page or in the contract screen. Click the Cancel/Refund button as appropriate and follow the on-screen instructions.
If you do not see the option to cancel the contract, the contract does not meet the cancellation criteria and cannot be cancelled."
When you cancel a contract, the amount is refunded to the payment card that was used during the purchase process.
Important: If your contract is cancelled on the day of purchase, the charge may not appear in your payment card statement. If your contract is cancelled more than one day after purchase, your payment card statement will show a charge, followed by a refund for the full amount.
Yes, you can. You can register up to 5 events in other contracts before cancelling.
Important: some actions, such as loading stored value contracts, count as two events.
Example: I live in Haifa and I loaded a pass contract for Area 1. When I got to the bus, I passed the card at the validation machine and discovered that the contract I loaded is unsuitable and the validation I performed came off a different contract loaded on my card. In this case is it possible to cancel the contract? Yes.
We accept all payment cards issued in Israel by MAX, CAL, and Isracard.
Yes, you can. Please be aware that when you make a purchase on Rav-Kav Online, the system performs a credit limit check before charging the actual payment. When you pay using a direct debit card, the credit limit check may appear as separate charge on your card statement. Don't worry, this will be reversed after a few days, and you'll only be charged the actual purchase price.
You may pay in installments when you purchase an Annual Student Pass or a Semestrial Student Pass.
If the loading failed, the payment will not be charged. The payment is processed only after the system has verified that your Rav-Kav card was loaded successfully.
When you make a purchase on Rav-Kav Online, the system performs a credit limit check before charging the actual payment. Sometimes, the credit limit check appears as separate charge on your card statement. Don't worry – this is reversed after a few days, and no payment will be charged.
After one week, if you still think your payment card was charged erroneously, contact the Rav-Kav Online support team.
There are two types of discount profiles for students:
There are three types of contract that offer student discounts:
Your student profile's expiry date depends on the type of contract you purchased:
In both cases, your Regular Student Profile (33%) is extended until the end of the academic year.
Rav-Kav Online allows you to renew and load your student profile online, without having to visit a Rav-Kav service station.
Students who load their regular student profile for the current academic year and want to add an extended student profile.
Students who had a student profile in the previous academic year, can update the profile for the current year
If you never had a student profile on your card before, you'll need to submit an application, which you can do online.
To load a new student profile onto your card, or to extend your existing profile, you'll need to meet the following conditions:
/*Students of the Open University should obtain a special permit for discounts on public transport from the university's administration.
During the application process, you'll be asked to submit photocopies of the following documents:
You can take a photo of each document on your smartphone and upload them to your application.
To load your student profile onto the card, follow these steps:
שיתוף פעולה מיוחד עם מוסדות לימוד ברחבי הארץ לעדכון פרופיל סטודנט בתהליך מהיר וקצר ללא צורך בהעלאת אישור לימודים ותעודת סטודנט.
לאחר סריקת הרב-קו יש להיכנס לתפריט ולבחור באפשרות של "טעינת פרופיל" ולהמשיך לבחירת מוסד הלימודים.
אם מוסד הלימודים משתתף במסלול המהיר מיד תועברו לבדיקת הזכאות, כל מה שנותר זה לרשום את השם ותעודת הזהות. (יש להקפיד לרשום את הפרטים בדיוק כפי שמופיעים במסמכי מוסד הלימודים)
אתם זכאים? מעולה! יש לצרף תעודה מזהה ולסיים את טעינת הפרופיל על הרב-קו
בדקתי ואני לא זכאי, האם ניתן לעדכן פרופיל בכל זאת?
בוודאי!
יש להמשיך את עדכון הפרופיל במסלול הרגיל בלחיצה על "המשיכו ללא אישור מהיר"
No. When you buy a student contract via Rav-Kav Online, your student profile is loaded onto your card at no extra cost.
Yes – depending on the type of contract you want to purchase:
Important: installments are not available when you pay with a direct debit card.
Yes when updating a regular student profile, there is no need to load a contract.
Of course!
If your friends don't own a supported device, or if you just want to help out, you can use your device to load their profiles onto their cards. Just remember, applications are individual. Separate documents must be submitted for each applicant.
Yes. You can resume the application at any point, on your computer or smartphone. Log in with your username and password and scan the Rav-Kav card you used when you started the application. If the system detects an active application, you'll be prompted to resume it.
כן, ניתן לבטל חוזה סטודנט שנתי או סמסטריאלי גם אם אינו נטען ברב-קו אונליין.
גובה ההחזר יקבע באופן הבא:
בדיקת כמות השימושים בחוזה מתבצעת על ידי קריאת האירועים האחרונים שעל כרטיס הרב-קו. רק אם ניתן להוכיח בוודאות את כמות השימושים באמצעות הנתונים שעל הכרטיס, ניתן יהיה לבטל את החוזה ולקבל החזר כספי מלא.
אופן חישוב ההחזר החלקי:
ההחזר יחושב לפי הסכום ששולם עבור החוזה בניכוי סכום הניצול היחסי עבור החודשים שחלפו ממועד תחילת תוקף החוזה. שימו לב, על פי הנחיות משרד התחבורה, חלק מחודש ייחשב כחודש מלא. חישוב הסכום היחסי ייעשה לפי מחיר חופשי חודשי רגיל מקביל.
דוגמאות:
טענתי חוזה שנתי בסך 1,350₪ ואני רוצה לבטל אותו לאחר כחודש בתאריך 14.11.2023. מה גובה ההחזר שאקבל? מחיר חופשי חודשי מקביל הוא 225₪. בניכוי חודש אחד ממחיר החוזה, גובה ההחזר יהיה 1,125₪.
טענתי חוזה שנתי בסך 1,350₪ ואני רוצה לבטל אותו לאחר כחודש בתאריך 1.12.2023. מה גובה ההחזר שאקבל? מחיר חופשי חודשי מקביל הוא 225₪. בניכוי חודשיים ממחיר החוזה, גובה ההחזר יהיה 900₪.
With contract reservations, you can use your card number to purchase a contract, and then load it onto your card later, on any supported device.
Contract reservations can be useful in many scenarios, such as:
Reserving a Contract
Remember – at this point, the contract is not loaded onto the card yet.
Loading the contract is a separate process.
Loading Your Reserved Contract
After the contract is loaded onto the card, a confirmation e-mail will be sent to the person who paid for contract.
A confirmation e-mail will not be sent to the beneficiary of the contract if it was paid for by someone else.
Loading Your Reserved Contract at Casponet ATMs
Find out how to load your reserved contract at Casponet ATMs
When you reserve a contract, you'll be asked to enter your payment card information. This is just so the system can perform a credit limit check – your payment card will not be charged yet. The payment is processed only after the contract is loaded onto a Rav-Kav card.
If the loading process fails, or if the reservation expires, you will not be charged.
After you reserve a contract, you can load it onto your Rav-Kav card in any of the following ways:
When you purchase a contract in the app or on the website, the contract is loaded onto the card immediately, using your computer's card reader or your Android device's NFC chip. The contract is then available for use.
When you reserve a contract, you still need to load it onto your card separately, via the website or in the app.
No.
The reservation is associated with your Rav-Kav card number, so it doesn't matter which account you use to log in.
If the loading fails, the reservation is cancelled and the payment will not be charged. To load your card, you'll need to make a new reservation.
When you reserve a contract under the wrong card type or profile, the system will alert you before you load the contract onto your Rav-Kav card. In any case, the system will not allow you to load a contract onto your card if there's a better contract available for your discount profile.
For example: you reserved a stored value contract under a Standard Profile, but your card is also loaded with a Youth Profile (which grants 50% discount). When you try to load your reserved contract, the system will stop the process and alert you that your card contains a more favorable contract. The reservation will be cancelled, and the payment will not be charged. To load your card, you'll need to make a new reservation under the correct profile.
Yes.
You can reserve several contracts for the same Rav-Kav card.
After you reserve a contract, you'll receive a confirmation e-mail with a tracking link. You can cancel the reservation on the tracking page – so long as you haven't loaded the contract onto your card. Once your reservation is cancelled, you won't be able to load the reserved contract onto your Rav-Kav card, and no payment will be charged.
Contract reservations expire one week (7 days) after they are made. Once a week has elapsed, your reservation is cancelled automatically, and no payment is charged.
When you load a contract, you'll see the name of the person who made the reservation and the time of reservation. Payment details are never exposed to the person who loads the contract.
Stored value conversion allows you to transfer your stored value from one profile to another, more favorable profile – and benefit from a higher discount rate.
Inaccessible stored value is stored value that is associated to an expired profile and can no longer be used.
For example – you have stored value under an Extended Student Profile, but the profile recently expired. The stored value balance you had left on your card when the profile expired is called "inaccessible stored value", and it can no longer be used.
Inaccessible stored value - your card contains stored value associated with an inactive profile. When your profile expired, the remaining stored value under that profile became unusable.
The card contains stored value under one profile, but it also contains another, more favorable profile - you loaded a new profile with a higher discount rate, and you wish to convert stored value from an old profile to the new, more favorable profile.
When you convert stored value from one profile to another, the system automatically transfers the funds to the most favorable profile.
To decide which profile is the most favorable, the system takes into account the following criteria:
No. The system automatically transfers the funds to the most favorable profile.
When you convert stored value between profiles, the system cancels your existing stored value contracts and loads them again under the most favorable contract.
To calculate your new balance, the system retrieves the remaining balance in each contract and applies the discount rate of the destination profile.
Yes. The system will automatically identify all the profiles that loaded with convertible stored value.
Yes. If your card contains convertible stored value, you can convert it.
No. Stored value conversions are free of charge.
After you register your account, you can make as many conversions as you like – without entering your payment details and at no extra cost.
Refunds are granted only at operator service stations in accordance with the procedure of the Ministry of Transport.
Casponet is an ATM service with thousands of stations in businesses throughout Israel.
To load your Rav-Kav card at a Casponet ATM, follow these steps:
In Casponet ATM's you can also load a contract reservation. To load a contract reservation in Casponet ATM's, follow these steps:
No. Loading your card at Casponet ATMs is free.
Loading contracts at Casponet ATMs can be useful in many scenarios, such as:
Your device doesn't have an NFC chip, or you don't own a Rav-Kav card reader.
As with contract reservations, the payment is charged only after the contract is loaded onto your card. If the loading fails, no payment is charged.
The Rav-Kav card is a smart, personalized travel card that allows you to use public transport and benefit from discounts.
Passengers who are eligible for discounts on public transport – such as senior citizens, disabled persons, students, and youth – can benefit from additional discounts by issuing a Rav-Kav card loaded with a special discount profile.
The Rav-Kav card is available for anyone above the age of 3.
The price depends on the type of card and the delivery method:
Prices and delivery options are indicated when you order.
Yes. You can order up to 5 cards in a single order.
Yes, you can order anonymous Rav-Kav cards in Rav-Kav online.
Important: If you purchase an anonymous Rav-Kav card, you will not be protected in case of theft, loss, or malfunction, and you won't be able to transfer your contracts and balances to a different card.
No. Rav-Kav cards are personal and non-transferable.
When you issue a personalized Rav-Kav card, your photo and discount profile information are imprinted on the card itself.
To issue a personalized Rav-Kav card, you'll need the following documents:
You can attach your documents in PDF format, or as a photo. We accept photos taken with a mobile device.
If the documents you provided are inaccurate, expired, or illegible, your application will be rejected and returned to you with a short explanation. You can always obtain the necessary documents and apply again.
The Rav-Kav card allows passengers to benefit from significant discounts on public transport. To grant those discounts, we require passengers to prove their eligibility by submitting supporting documents and identifying information.
In addition, unlike anonymous cards, the personalized Rav-Kav card protects passengers in case of loss or theft, by allowing them to restore their contracts and balances whenever they issue a new card.
If your Rav-Kav card was lost or stolen, you can cancel it and issue a new one. Your old card will become inactive, and all your contracts and balances will be transferred to the new card. Remember – this option is only available for personalized Rav-Kav cards. If you have an anonymous Rav-Kav card, you won't be able to restore your contracts and balances in case of loss of theft.
To restore your contracts and balances, choose the appropriate issue type.
Important:
Supply times depend on your chosen delivery method.
Regular mail by the Israel Postal Company. Note that supply times are dependent upon the Israel Postal Company's delivery schedule.