Frequently Asked Questions

Rav-Kav Online

What is Rav-Kav Online?

Rav-Kav Online is an innovative service that enables passengers to load their Rav-Kav card in many ways:

Find out more on our About page

Do I have to open an account, or can I load my card anonymously?

To load your card on the website or in the mobile app, you must first create an account. It's easy – all you need to do is enter your name and e-mail and choose a password.

We'll use the e-mail address you enter when you register to send you transaction confirmations, password reset links, and support updates.

I have a discount profile. Can I purchase discounted tickets?

Yes. When you purchase a contract on the website or in the app, you'll be eligible for a discount.

The rate of discount is determined by the type of profile loaded onto the card – Youth, Senior Citizen, Disabled, National Insurance Beneficiary, Student, Extended Student, or other.

When you scan your card, your discount rate will be applied automatically to all relevant contracts. For example, if your card is loaded with a Youth Profile (50% off), contracts that offer a youth discount will appear at a discounted price.

Do you retain my personal information?

We retain the information you entered when you registered your account – your full name, e-mail, and password – as well as data on any transactions or purchases you make.

Can I use my account to load more than one Rav-Kav card?

You can load as many cards as you need to, within acceptable limits.

Can I load my card using just the card number?

I use a content filter on my device. Will I still be able to load my card?

Yes. Many content filtering services now make an exception for Rav-Kav Online, so you can use it to load your card. If you think your content filter is blocking your device from using Rav-Kav Online, contact our support team and we'll help you sort the matter out with your content filtering provider.

How can I contact the Rav-Kav Online support team?

Loading in the app

Does my device support online loading for Rav-Kav cards?

The Rav-Kav Online app is developed for NFC-enabled Android and iPhone devices.

NFC technology lets your device to read the information off your Rav-Kav card. NFC chips are a standard feature in most modern Android devices. If your device doesn't have NFC technology, it can't communicate with your card – and you won't be able to load your card in the app.

I have an iPhone. Can I load my card in the app?

In September, Apple is expected to release the next version of the iPhone operating system, iOS 13. This version will, for the first time, enable scanning and loading Rav-Kav cards from iPhones 7 and later.

Find out more about Rav-Kav Online app for iPhone

in iPhone devices older than 7 and prior to iOS 13, apps are restricted from accessing the phone's NFC chip, so Rav-Kav loading is not supported. In these cases, you can reserve a contract on our website, and then load it to your card on another device or at a Casponet ATM.

Find out how to reserve a contract

Find out how to load your reserved contract at Casponet ATMs

Rav-Kav Online App for iPhone is available for iPhones 7 with iOS 13 or higher.

Download the Rav-Kav Online App for iPhone

Some things to know about the Rav-Kav Online App for iPhone:

  • iPhone 6 \ SEs can upgrade to iOS13 operating system but on these devices the NFC component is not available, so a Rav-Kav Online App for iPhone app is not available for download.
  • In XR and XS devices Rav-Kav cards manufactured by ASK do not work well (the card type can be found on the back of the card, at the top right corner).

My device is supported, but it doesn't recognize my card. What should I do?

First, find the location of the NFC chip on the back your device. Hold the card against the back of your phone and move it around until you hear a connection tone. Once you hear the tone, hold your card in place until the operation is complete.

If you don't hear the tone, your device may not support that specific type of card – try again with a different type of card. The card type appears on the back of the card, in the top right-hand corner.

There are several types of Rav-Kav cards:

  • ASK
  • ASK Tango
  • OTI
  • Watchdata
  • Gemalto

If you have a Samsung 4, OnePlus One or older, or Nexus 4 or older, we recommend using Watchdata or Gemalto-type cards.

My device can't read my Rav-Kav card. What should I do?

You can exchange your Rav-Kav card for a different type at your nearest Rav-Kav service station. If your current card doesn't have a chip, you can exchange it for a chip card for free. If your card has a chip, and you wish to exchange it for a different type of card, you will be charged a service fee of 10 Shekels.

When you replace your card, your information is copied from your old card to your new one – so you keep all your stored value, contracts, profiles, and discounts.

To load your card via the mobile app, we recommend using Watchdata- or Gemalto-type cards.
Tip: When you get your replacement card at the service station, scan it with your phone and make sure everything works properly before you leave.

You can also order your Rav-Kav card on the Rav-Kav Online website. [Find out how to issue a new Rav-Kav card

I scanned my card and the app says I moved too fast. What should I do?

Hold your Rav-Kav card against the back of your device and keep it in place until the operation is complete. When the scan is finished, you'll hear a short tone.

If the error persists, try putting your Rav-Kav card down on a flat surface and place your device on top.

If you still get an error, your card might not be suitable for your device – try scanning a card of a different type.

I can scan my card on other apps, but not in the Rav-Kav Online app. What should I do?

If you can scan your card on a different app, you should be able to scan it using the Rav-Kav Online app as well. Make sure your device is connected to the internet, and hold the card against the back of your device until the operation is complete.

Loading in the website

What are the benefits of loading my card via the website?

Loading your card on the website is useful if you don't have a supported device, or if you prefer to use your computer.

To load your card on the website, you'll need a USB card reader. You'll also need to make sure your Rav-Kav card has a golden chip in it.

Where can I get a card reader?

Find out how to get a card reader here.

Does my computer support online loading?

To load your card on the website, you'll need the following:

  1. An internet-enabled computer;
  2. A USB port;
  3. A supported operating system;
  4. One of the following browsers: Chrome, Firefox, or Internet Explorer 10 or higher;
  5. A Rav-Kav card with a golden chip.
    If your Rav-Kav card doesn't have a chip in it, you can replace it for a chip card for free at your nearest Rav-Kav service station.

Rav-Kav Online is supported on the following operating systems:

  • Windows 7 or higher;
  • MacOS;
  • Ubuntu (or any Debian-based Linux release).

How do I load my card on the website? (Card reader method)

  • First, you'll need to get a card reader. Find out how to get a card reader here.
  • When you have your reader, it's time to register your account.
  • At the end of the registration process, you'll receive instructions on how to download and install the card reader software.
  • Download the installation file, run it, and follow the instructions on the screen. The installation process will take a few minutes. When it's finished, you'll be ready to load your Rav-Kav card on the website.
  • Once the software is installed, plug in your card reader to your computer's USB port. On the website, click "Installation complete" and follow the instructions on the screen. Important: After you click "Installation complete", a pop-up window will open, asking you to allow your browser to run the card reader software – click through to allow the software to be run.

I installed the software and plugged in the card reader, but I can't scan my card. What should I do?

When you try to connect to your card reader on the Rav-Kav Online website, your browser will show you a pop-up window asking for permission to run the card reader software. You must allow your browser to run the software to be able to scan your card.

If you did not allow the pop-up window to run the software, refresh the page and try again.

If you did not allow the pop-up window to run the software, and you selected to remember your preference, reset your browser preferences or try again with a different browser.
For advice on how to reset your browser preferences, contact our support team.

I can't run the card reader software on my computer. What should I do?

The card reader software can only be run from the Rav-Kav Online website. Do not try to run the software externally by clicking the icon.

I installed the software, but the website says the device drivers are missing. What should I do?

If you are running on Windows 7 and using Internet Explorer, you may see a message saying that the device isn't installed – ignore it and proceed with the loading process.

Can I order a card reader by mail?

Card readers cannot be ordered by mail at this time.

Can I use the same card reader on different computers?

Yes, you can.

Contracts

What is a contract?

What types of contracts can I purchase online?

The following contracts are available on Rav-Kav Online:

On Rav-Kav Online, you can purchase contracts from the following operators:

  • Egged
  • Metropolin
  • Kavim
  • Afikim
  • Egged Ta'avura
  • Superbus
  • Nateev Express
  • Golan Regional Council

Can I purchase a contract for the train or light rail?

Some contracts are valid for all modes of public transport – including busses, trains, Metronit, and light rail. These contracts can be purchased on the website and in the app, and they are valid for all modes of transport in the area for which the contract is purchased.

You can also purchase single-ride train tickets using stored value. When purchasing single tickets using stored value, your profile's discount rate is applied to the ticket price. For example: if you purchase a single ticket using stored value, and your card is loaded with a Youth, Senior Citizen, or Extended student profile (all of which grant a 50% discount), you'll get 50% off the ticket price.

For more information, check out our contracts catalog.

I've heard about flexible train contracts, but do you also offer flexible bus contracts?

Yes. You can now use Rav-Kav Online to purchase flexible bus contracts, train contracts, and combined contracts.

I got a message saying "The contract is not offered for sale at this time". What does that mean?

Because monthly passes are valid for one calendar month, they are only sold at the beginning of each month. During the rest of the month, you'll see a message saying they are not offered for sale.

I want to renew my contract. Do I have to choose the same operator as before?

Not necessarily. Many types of contracts are offered by different operators. You can renew your contract with any operator that offers the same type of contract.

When you purchase a contract, you can view all the relevant information – like the contract's expiry date, outstanding balance, regions and operators, price code, as well as any benefits or restrictions.

For example: country-wide stored value contracts are available from all public transport operators in Israel. If you purchased a stored value contract from one operator, you can always purchase another stored value contract from any other operator – and the amount will be added to your existing balance.

Where can I travel with my Rav-Kav contract?

Following the Public Transport Reform of 2016, Rav-Kav Online now offers combined public transport contracts for each of Israel's four major metropolitan areas.

In addition to metropolitan contracts, the online service offers several regional contracts. The list of available contracts is updated periodically.

For more information, check out our contracts catalog.

What is a 30-Day Flexible Contract?

A 30-Day Flexible Contract is valid for 30 days after loading.
This type of contract is not limited to one calendar month.

For example: a 30-Day Flexible Contract purchased on May 15 will expire June 14.

What's the difference between a Monthly Pass and a 30-Day Flexible Contract?

Important: A Monthly Pass is always valid for as many days as there are in that month.
For example, a Monthly Pass purchased in March will be valid for 31 days, while a pass bought in February will be valid for 28 days.

Which should I buy – a Monthly Pass or a 30-Day Flexible Contract?

Can I purchase a contract for service taxis?

Yes. Starting August 18th, service taxis in lines 4 and 5 will be accepting payment with a Rav-Kav card.

For more informantion about contracts for service taxi

Loading

How do I load my card?

First, scan your Rav-Kav card to view its contents.

To load your card, choose the contract you want to purchase. You can renew an existing contract (for example, load a new Monthly Pass or add some more stored value), search contracts by operator or region, or enter your own search phrase.

After you select a contract, you'll be redirected to the payment page.

Enter your payment details and proceed to the loading page. To load your card, simply scan it using your mobile device or USB card reader.

The system will notify you whether the operation was successful or not. If the loading is successful, your payment method will be charged, and you'll receive a confirmation by e-mail. To view your new contract, simply scan your card again.

I tried loading stored value and got a message saying I exceeded my stored value limit. What do I do?

A Rav-Kav card can be loaded with up to 1,000 Shekels' worth of stored value. The limit applies to the stored value on the card – not the actual contract price.

For example: your card is loaded with 900 Shekels' worth of stored value. You also have a Youth profile, which grants 50% off stored value contracts. If you try to buy stored value and pay 100 Shekels, the system will then try to load your card with 200 Shekels' worth of stored value – bringing the total balance on your card to 1,100 Shekels, which is over the limit. In that case, you'll need to load your card for a lower amount. For example, a stored value contract that costs 50 Shekels will add 100 Shekels' worth of stored value to your card – amounting to a total of 1,000 Shekels, which is within the limit.

Why do I need to choose an operator when I buy a contract?

Many types of contracts can be bought from different operators. The terms of the contracts are always the same, no matter who you buy them from.

If you choose to renew your contract automatically, the system will choose the operator from which you bought your previous contract.

If you purchase a new contract (that was not previously loaded onto the card), the system will choose an operator for you, based on the other contracts on your card.

We recommend choosing an operator close to your area of residence.

I loaded my Rav-Kav card online, but I can't use it on the bus or train. What should I do?

Contracts loaded via the website or in the app should work just like contracts loaded at a service station or on the bus. If you can't use your contract, ask the driver to issue a balance summary for your card, and go to the nearest service station of the operator who failed to accept the contract.

If you're not sure which company sold you your contract, scan your card on the website or in the app – the company name will appear next to the name of the contract.

Loading cancellation

Can I cancel my contract online?

You can cancel your contract up to seven days from the day of purchase, if your contract hasn't been used.

The system will review the recent activity on your Rav-Kav card to check whether the contract was used. You'll be able to cancel the contract and get a full refund only if the information on your card shows that your contract had not been used.

How do I cancel my contract?

On the website or in the app, log into the account that was used to purchase the contract. Scan your card using your mobile device or card reader, and go to "Events". Events that can be cancelled will have a "Cancel" button next to them. Find the event you want to cancel, click "Cancel" and follow the instructions.

If your event doesn't have a "Cancel" button next to it, that means the conditions for cancellation are not met – and it cannot be cancelled.

I cancelled my contract. How do I get my refund?

When you cancel a contract, the amount is refunded to the payment card that was used during the purchase process.

Important: If your contract is cancelled on the day of purchase, the charge may not appear in your payment card statement. If your contract is cancelled more than one day after purchase, your payment card statement will show a charge, followed by a refund for the full amount.

I want to cancel a contract. I didn't use it – but I did use other contracts. Can I still cancel?

Yes, you can. You can register up to 5 events in other contracts before cancelling.

Important: some actions, such as loading stored value contracts, count as two events.

Example: You live in Modi'in, but you accidentally loaded a multi-ride pass for Nazareth Illit with Rav-Kav Online. When you board the bus, you swipe your card and realize you bought the wrong multi-pass, and the ride was validated using a different contract on your card. Can the multi-ride contract still be cancelled? Yes, it can.

Payment

Which payment cards are accepted?

We accept all payment cards issued in Israel by Leumi Card, Visa Cal, Isracard, and Mastercard.

Can I pay with a direct debit card?

Yes, you can. Please be aware that when you make a purchase on Rav-Kav Online, the system performs a credit limit check before charging the actual payment. When you pay using a direct debit card, the credit limit check may appear as separate charge on your card statement. Don't worry, this will be reversed after a few days, and you'll only be charged the actual purchase price.

Can I pay in installments?

You may pay in installments when you purchase an Annual Student Pass or a Semestrial Student Pass.

I entered my payment card details, but the loading failed. Will my card be charged?

If the loading failed, the payment will not be charged. The payment is processed only after the system has verified that your Rav-Kav card was loaded successfully.

The loading failed, but there's still a charge on my card statement. Why is that?

When you make a purchase on Rav-Kav Online, the system performs a credit limit check before charging the actual payment. Sometimes, the credit limit check appears as separate charge on your card statement. Don't worry – this is reversed after a few days, and no payment will be charged.

After one week, if you still think your payment card was charged erroneously, contact the Rav-Kav Online support team.

Students

Which types of discount profiles are available for students?

There are two types of discount profiles for students:

  • Regular Student Profile – grants 33% discount.
  • Extended Student Profile – grants 50% discount. Student profiles can be loaded to your card only when you purchase an annual or semestrial pass.

Which contracts offer student discounts?

There are three types of contract that offer student discounts:

  1. Semester Pass – valid through the end of the semester; Separate contracts are available for the 1st and 2nd semesters.
  2. Annual Pass – valid for the entire academic year;
  3. Stored value

Student contracts are identical to the metropolitan contracts, meaning they can be used in all modes of transport within a certain metropolitan area. There are more than 100 contracts available in the four metropolitan areas – Be'er Sheva, Jerusalem, Gush Dan, and Haifa. Additional regional contracts are available outside the metropolitan areas.

Find the best contract for you in the metropolitan contracts catalog.

How long is my Student Profile valid for?

Your student profile's expiry date depends on the type of contract you purchased:

  • When you purchase an Annual Pass, your Extended Student Profile (50% off) is extended to the end of the academic year.
  • When you purchase a Semester Pass, your Extended Student Profile (50% off) is extended to the end of that semester (1st or 2nd semester, depending on when you purchase the contract).

In both cases, your Regular Student Profile (33%) is extended until the end of the academic year.

Can I renew my student profile via Rav-Kav Online?

Rav-Kav Online allows you to renew and load your student profile online, without having to visit a Rav-Kav service station.

Renewing your Student Profile

If you've had a student profile on your card before, you can renew and extend your profile online.

Loading a Student Profile

If you never had a student profile on your card before, you'll need to submit an application, which you can do online.

To load a new student profile onto your card, or to extend your existing profile, you'll need to meet the following conditions:

/*Students of the Open University should obtain a special permit for discounts on public transport from the university's administration.

Can I apply for a student profile via Rav-Kav Online?

Yes. You can now apply for a student profile via Rav-Kav Online, even if you've never had a student profile before.

Which documents do I need?

During the application process, you'll be asked to submit photocopies of the following documents:

  • Proof of enrollment for the current academic year.
  • Proof of payment from current school year or Student ID from current or previous school year.
  • Your ID, driver's license, or passport.
  • Your Rav-Kav card.

You can take a photo of each document on your smartphone and upload them to your application.

I have all the necessary documents! How do I renew my student profile?

Congratulations!

  1. Download the Rav-Kav Online app or get a card reader to load your card online.
  2. Register to Rav-Kav Online.
  3. Scan your Rav-Kav card using your smartphone or card reader.
  4. If you have a renewable student profile, you'll see a message prompting you to renew it.
  5. If no renewable student profile was found on the card, open the menu, go to "Students" and follow the instructions.

To load your student profile onto the card, follow these steps:

  • Choose a contract - Annual contract, semestrial contract, or stored value.
  • Attach all required documents /- You can take a photo of each document with your smartphone.
  • Your documents will be reviewed /- When you apply for the first time, we'll review your documents and make sure that everything is up to scratch.
  • Pay and load your profile onto your card.

Does it cost extra to load my student profile onto my Rav-Kav card?

No. When you buy a student contract via Rav-Kav Online, your student profile is loaded onto your card at no extra cost.

Can I pay in installments?

Yes – depending on the type of contract you want to purchase:

  • Annual and semestrial contracts – up to 6 installments.
  • All other contracts – single installment only.

Important: installments are not available when you pay with a direct debit card.

Can I load a student profile without purchasing a contract?

No. Your student profile can only be loaded when you purchase a student contract. You can also update your profile when you buy a stored value contract and pay 30 Shekels or more.

Can I load profiles to several cards on the same device, under the same user?

Of course!

If your friends don't own a supported device, or if you just want to help out, you can use your device to load their profiles onto their cards. Just remember, applications are individual. Separate documents must be submitted for each applicant.

I quit the application halfway through. Can I pick up where I left?

Yes. You can resume the application at any point, on your computer or smartphone. Log in with your username and password and scan the Rav-Kav card you used when you started the application. If the system detects an active application, you'll be prompted to resume it.

Contract reservation

What are contract reservations?

With contract reservations, you can use your card number to purchase a contract on the Rav-Kav Online website, and then load it onto your card later, on any supported device.

What are the benefits of contract reservations?

Contract reservations can be useful in many scenarios, such as:

  • Your device doesn't support online loading;
  • You have an iPhone, or your device doesn't have an NFC chip, or you don't own a Rav-Kav card reader – you can buy a contract on the website and load it to your card later, on any supported device (a friend's phone, a shared computer at your workplace, a library computer, and so on);
  • You're purchasing a contract for someone else – your friends, children, employees, or students. You reserve and pay for the contracts, and the beneficiaries simply load the contracts onto their cards from their own computers or smartphones.

How can I reserve a contract?

Reserving a Contract

  1. Log into the Rav-Kav Online website on your computer or smartphone and select "Reserve contract" from the menu. In the App, go to the service station search, select a service station and choose to make reservation to service station.
  2. Choose your discount profile (Youth, Senior Citizen, Student, et cetera).
  3. Enter the number of the Rav-Kav card you want to load. The number can be found on the back of the card, on the bottom right-hand corner.
  4. Choose your contract (stored value, seasonal pass, or multi-ride ticket).
  5. Enter your payment card details and complete the purchase.
  6. When your reservation is processed, you'll receive a tracking link by e-mail.

Remember – at this point, the contract is not loaded onto the card yet.
Loading the contract is a separate process.

Loading Your Reserved Contract

  1. Open the Rav-Kav app on your smartphone, or go to the Rav-Kav Online website on your computer and use a card reader.
  2. Scan the card for which the reservation was made.
  3. A pop-up message will alert you of a pending reservation.
  4. Click "Load contract" and follow the instructions on the screen.

After the contract is loaded onto the card, a confirmation e-mail will be sent to the person who paid for contract.
A confirmation e-mail will not be sent to the beneficiary of the contract if it was paid for by someone else.

Loading Your Reserved Contract at Casponet ATMs

Find out how to load your reserved contract at Casponet ATMs.

When do I pay for a reserved contract?

When you reserve a contract, you'll be asked to enter your payment card information. This is just so the system can perform a credit limit check – your payment card will not be charged yet. The payment is processed only after the contract is loaded onto a Rav-Kav card.

If the loading process fails, or if the reservation expires, you will not be charged.

How do I load a reserved contract onto my Rav-Kav card?

After you reserve a contract, you can load it onto your Rav-Kav card in any of the following ways:

  • In the Rav-Kav Online app, on any supported device
  • On the Rav-Kav Online website, using a card reader
  • In any of the thousands service stations and Casponet ATMs throughout Israel

What's the difference between reserving a contract and simply purchasing a contract online?

When you purchase a contract in the app or on the website, the contract is loaded onto the card immediately, using your computer's card reader or your Android device's NFC chip. The contract is then available for use.

When you reserve a contract, you still need to load it onto your card separately, via the website or in the app.

Do I need to log into my account to load my reserved contract?

No.
The reservation is associated with your Rav-Kav card number, so it doesn't matter which account you use to log in.

The loading failed. What happens next?

If the loading fails, the reservation is cancelled and the payment will not be charged. To load your card, you'll need to make a new reservation.

I chose the wrong profile by accident. What should I do?

When you reserve a contract under the wrong profile, the system will alert you before you load the contract onto your Rav-Kav card. In any case, the system will not allow you to load a contract onto your card if there's a better contract available for your discount profile.

For example: you reserved a stored value contract under a Standard Profile, but your card is also loaded with a Youth Profile (which grants 50% discount). When you try to load your reserved contract, the system will stop the process and alert you that your card contains a more favorable contract. The reservation will be cancelled, and the payment will not be charged. To load your card, you'll need to make a new reservation under the correct profile.

Can I reserve more than one contract for the same Rav-Kav card?

Yes.

You can reserve several contracts for the same Rav-Kav card.

How do I cancel a contract reservation?

After you reserve a contract, you'll receive a confirmation e-mail with a tracking link. You can cancel the reservation on the tracking page – so long as you haven't loaded the contract onto your card. Once your reservation is cancelled, you won't be able to load the reserved contract onto your Rav-Kav card, and no payment will be charged.

When will my reservation expire?

Contract reservations expire one week (7 days) after they are made. Once a week has elapsed, your reservation is cancelled automatically, and no payment is charged.

What kind of information can I see when I load a reserved contract onto my card?

When you load a contract, you'll see the name of the person who made the reservation and the time of reservation. Payment details are never exposed to the person who loads the contract.

Convert stored value

What is stored value conversion?

Stored value conversion allows you to transfer your stored value from one profile to another, more favorable profile – and benefit from a higher discount rate.

What is inaccessible stored value?

Inaccessible stored value is stored value that is associated to an expired profile and can no longer be used.

For example – you have stored value under an Extended Student Profile, but the profile recently expired. The stored value balance you had left on your card when the profile expired is called "inaccessible stored value", and it can no longer be used.

Under which conditions can I convert my stored value?

Inaccessible stored value - your card contains stored value associated with an inactive profile. When your profile expired, the remaining stored value under that profile became unusable.

The card contains stored value under one profile, but it also contains another, more favorable profile - you loaded a new profile with a higher discount rate, and you wish to convert stored value from an old profile to the new, more favorable profile.

How does the system decide which profile receives the converted stored value?

When you convert stored value from one profile to another, the system automatically transfers the funds to the most favorable profile.

To decide which profile is the most favorable, the system takes into account the following criteria:

  • Whether the profile is active or not;
  • The profile's discount rate;
  • The profile's expiry date.

Can I choose which profile receives the converted stored value?

No. The system automatically transfers the funds to the most favorable profile.

What happens when I convert stored value from one profile to another?

When you convert stored value between profiles, the system cancels your existing stored value contracts and loads them again under the most favorable contract.

To calculate your new balance, the system retrieves the remaining balance in each contract and applies the discount rate of the destination profile.

Can I convert stored value from more than one profile?

Yes. The system will automatically identify all the profiles that loaded with convertible stored value.

Can I make as many stored value conversions as I want?

Yes. If your card contains convertible stored value, you can convert it.

Do I have to pay extra to convert my stored value?

No. Stored value conversions are free of charge.

After you register your account, you can make as many conversions as you like – without entering your payment details and at no extra cost.

Can I get a money refund for inaccessible stored value?

Refunds are granted only at operator service stations in accordance with the procedure of the Ministry of Transport.

Loading in Casponet ATMs

What is Casponet?

Casponet is an ATM service with thousands of stations in businesses throughout Israel.

How do I load my Rav-Kav card at Casponet ATMs?

To load your Rav-Kav card at a Casponet ATM, follow these steps:

  1. Go to your nearest Casponet ATM. To locate the nearest Casponet on a map.
  2. Insert your credit card into the machine and choose the "Load Rav-Kav" option on the screen.
  3. Remove the credit card from the machine, insert your Rav-Kav card and follow the instruction on the screen.
  4. In Casponet ATM's you can renew existing contracts on the Rav-Kav card, and load new contracts based on the location of the machine.

In Casponet ATM's you can also load a contract reservation. To load a contract reservation in Casponet ATM's, follow these steps:

  1. Reserve a contract on the Rav-Kav Online website, using your Rav-Kav card number.
  2. Go to your nearest Casponet ATM. To locate the nearest Casponet on a map.
  3. Insert your Rav-Kav card into the machine and follow the instructions on the screen.

Is there a fee for loading my card at a Casponet ATM?

No. Loading your card at Casponet ATMs is free.

What are the benefits of loading my card at a Casponet ATM?

Loading contracts at Casponet ATMs can be useful in many scenarios, such as:

  • You're purchasing a contract for someone else – your children, parents, friends, employees, or students.
  • Your device doesn't have an NFC chip, or you don't own a Rav-Kav card reader.

I want to load my card at a Casponet ATM. When will I pay for my contract?

As with contract reservations, the payment is charged only after the contract is loaded onto your card. If the loading fails, no payment is charged.

Issue Rav-Kav card

What is a Rav-Kav card?

The Rav-Kav card is a smart, personalized travel card that allows you to use public transport and benefit from discounts.

Passengers who are eligible for discounts on public transport – such as senior citizens, disabled persons, students, and youth – can benefit from additional discounts by issuing a Rav-Kav card loaded with a special discount profile.

Who can issue a Rav-Kav card?

The Rav-Kav card is available for anyone above the age of 3.

How can I order a Rav-Kav card on Rav-Kav Online?

  1. Go to the Rav-Kav Online website and submit your application. /- You'll be asked to select one or more profiles and upload a few identifying documents – such as an ID and a headshot. You'll also be required to provide a few supporting documents, depending on the profiles you selected.
  2. Your application will be reviewed. /- We'll go over your documents to make sure everything is up to scratch. We'll also check whether you've owned a Rav-Kav card before. If you have, we'll simply transfer your contracts and balances from your old card to your new one.
  3. Order and pay. /- We'll send you an e-mail once your application is approved. You'll then need to finish your order by selecting a delivery method and entering your payment details. 4 The card will be sent to you by mail. /- It usually takes no more than a few days.

How much does it cost to order a Rav-Kav card online?

The price depends on the type of card and the delivery method:

  • If you've never owned a Rav-Kav card before, you'll pay for handling and shipping only.
  • If you had a Rav-Kav card before, you'll pay for handling and shipping, plus a small processing fee.

Prices and delivery options are indicated when you order.

Can I order more than one Rav-Kav card?

Yes. You can order up to 5 cards in a single order.

Can I order an anonymous Rav-Kav card?

Unfortunately, you can't order anonymous Rav-Kav cards online.

Important: If you purchase an anonymous Rav-Kav card, you will not be protected in case of theft, loss, or malfunction, and you won't be able to transfer your contracts and balances to a different card.

Can I issue several Rav-Kav cards under the same name?

No. Rav-Kav cards are personal and non-transferable.

When you issue a personalized Rav-Kav card, your photo and discount profile information are imprinted on the card itself.

Which documents do I need to issue a personalized Rav-Kav card?

To issue a personalized Rav-Kav card, you'll need the following documents:

  • ID and appendix, or passport. Children without an ID are required to present a parent's ID and appendix.
  • Up-to-date headshot, to be imprinted on the card (Dimensions: 500x500 px). To load a discount profile onto your card, you'll need the following documents:
    • Senior Citizen and Youth (18 and under) - no additional documents necessary. The profile will be granted based on the date of birth as it appears in the applicant's identifying document.
    • High-school students over the age of 18 – a valid proof of enrollment issued by the school. The document must include the applicant's prospective graduation date.
    • Higher education students – a valid student ID (or a proof of payment for the current year) and a proof of enrollment for the current year, issued by a recognized higher education institution. Important: If you already have a Rav-Kav card and you just want to renew your student profile, you can do so via Rav-Kav Online. There's no need to issue a new card. Find out how to renew your student profile here.
    • Disabled person - a valid disability certificate issued by the National Insurance Institute. The document must include an expiry date.
    • National Insurance Beneficiary – a proof of eligibility from the National Insurance Institute, or a valid certificate issued by the National Insurance Institute. The document must include an expiry date.

You can attach your documents in PDF format, or as a photo. We accept photos taken with a mobile device.

If the documents you provided are inaccurate, expired, or illegible, your application will be rejected and returned to you with a short explanation. You can always obtain the necessary documents and apply again.

Why do I need to provide my personal information?

The Rav-Kav card allows passengers to benefit from significant discounts on public transport. To grant those discounts, we require passengers to prove their eligibility by submitting supporting documents and identifying information.

In addition, unlike anonymous cards, the personalized Rav-Kav card protects passengers in case of loss or theft, by allowing them to restore their contracts and balances whenever they issue a new card.

I lost my Rav-Kav card. What should I do?

If your Rav-Kav card was lost or stolen, you can cancel it and issue a new one. Your old card will become inactive, and all your contracts and balances will be transferred to the new card. Remember – this option is only available for personalized Rav-Kav cards. If you have an anonymous Rav-Kav card, you won't be able to restore your contracts and balances in case of loss of theft.

To restore your contracts and balances, choose "Replacement Card" when you issue your new card online.

Important:

  • Please mind that on Rav-Kav Online, you can only restore your purchases when you order a new card. You cannot deactivate your previous card without issuing a new one.
  • Issuing a replacement Rav-Kav card involves waiting period of 3 days. During that time, we create a log of all the events registered on your old card to calculate your most recent balance.
  • When we issue a replacement card we are required to block the old card. Keep in mind that until your new cards arrives, you won't be able to use of the old card.

When will my new card arrive?

Supply times depend on your chosen delivery method.

Which delivery methods are available?

Regular mail by the Israel Postal Company. Note that supply times are dependent upon the Israel Postal Company's delivery schedule.

My profile expired. What happens next?

  • By default, your Rav-Kav card includes a Standard Profile, in addition to any discount profiles you may have.
  • When a discount profile expires, the card reverts to the Standard Profile.
  • Contracts purchased under a discount profile will become inaccessible. To use them again, you'll need to renew the expired profile or convert the contracts to a different profile.
  • If you have inaccessible stored valued on your card, you can convert it using Rav-Kav Online, at no additional cost. Find out how to convert your stored value

Extend Rav-Kav Validity

What is Rav-Kav card expiration?

A Rav-Kav card is issued for 8 years. After 8 years the card expires. An expired card cannot be used for travel.

How can I check my Rav-Kav expiration date?

Scan your Rav-Kav card in the Rav-Kav Online app or website. The expiration date of the card, and any profiles, will appear below the card's serial number.

When can I extend the validity of my Rav-Kav card?

Rav-Kav validity can be extended from two months before the card expires, until two month after it expires.

How to extend a Rav-Kav's validity?

In Rav-Kav Online you can extend a Rav-Kav card's validity by six months (183 days) from the current expiration date of the card. The service is free of charge.

To extend the validity of a Rav-Kav card using the Rav-Kav Online app or website:

  • Scan the Rav-Kav card.
  • If the validity can be extended a notification will appear on the screen.
  • Select "Extend Card Validity" in the notification, and follow the instructions.

The validity of the Rav-Kav card can also be extended in manned kiosks across Israel.

I have special profiles on the Rav-Kav, can I extend the card's validity?

Yes. Some special profiles will be extended according to the new expiration date:

  • Senior Citizen and Blind - The validity will be extended to the new expiration date of the card.
  • Youth - The validity will be extended to the new expiration date of the card, or until age 18 according to the birth date on the Rav-Kav.

I have contracts on the card, can I extend the validity?

Yes. Extending the card validity does not affect existing contracts.

Can a card validity be extended several times?

Yes.

Is it possible to extend the validity of an anonymous card?

Yes.

Does extending a cards' validity require payment?

No. The service is free of charge.