Frequently Asked Questions

Rav-Kav Online

What is Rav-Kav Online?

Do I have to open an account, or can I load my card anonymously?

To load your card on the website or in the mobile app, you must first create an account. It's easy – all you need to do is enter your name and e-mail and choose a password.

We'll use the e-mail address you enter when you register to send you transaction confirmations, password reset links, and support updates.

I have a discount profile. Can I purchase discounted contract?

Yes. When you purchase a contract on the website or in the app, you'll be eligible for a discount.

The rate of discount is determined by the type of profile loaded onto the card – Youth, Senior Citizen, Disabled, National Insurance Beneficiary, Student, Extended Student, or other.

When you scan your card, your discount rate will be applied automatically to all relevant contracts. For example, if your card is loaded with a Youth Profile (50% off), contracts that offer a youth discount will appear at a discounted price.

Do you retain my personal information?

We retain the information you entered when you registered your account – your full name, e-mail, and password – as well as data on any transactions or purchases you make.

Can I use my account to load more than one Rav-Kav card?

You can load as many cards as you need to, within acceptable limits.

Can I load my card using just the card number?

I use a content filter on my device. Will I still be able to load my card?

Yes. Many content filtering services now make an exception for Rav-Kav Online, so you can use it to load your card. If you think your content filter is blocking your device from using Rav-Kav Online, contact our support team and we'll help you sort the matter out with your content filtering provider.

How can I contact the Rav-Kav Online support team?

Loading in the app

I have an iPhone. Can I load my card in the app?

In September, Apple is expected to release the next version of the iPhone operating system, iOS 13. This version will, for the first time, enable scanning and loading Rav-Kav cards from iPhones 7 and later.

Find out more about Rav-Kav Online app for iPhone

in iPhone devices older than 7 and prior to iOS 13, apps are restricted from accessing the phone's NFC chip, so Rav-Kav loading is not supported. In these cases, you can reserve a contract on our website, and then load it to your card on another device or at a Casponet ATM.

Find out how to reserve a contract

Find out how to load your reserved contract at Casponet ATMs

Rav-Kav Online App for iPhone is available for iPhones 7 with iOS 13 or higher.

Download the Rav-Kav Online App for iPhone

Some things to know about the Rav-Kav Online App for iPhone:

  • iPhone 6 / SEs can upgrade to iOS13 operating system but on these devices the NFC component is not available, so a Rav-Kav Online App for iPhone app is not available for download.
  • In XR and XS devices Rav-Kav cards manufactured by ASK do not work well (the card type can be found on the back of the card, at the top right corner).

My device is supported, but it doesn't recognize my card. What should I do?

First, find the location of the NFC chip on the back your device. Hold the card against the back of your phone and move it around until you hear a connection tone. Once you hear the tone, hold your card in place until the operation is complete.

If you don't hear the tone, your device may not support that specific type of card – try again with a different type of card. The card type appears on the back of the card, in the top right-hand corner.

There are several types of Rav-Kav cards:

  • ASK
  • ASK Tango
  • OTI
  • Watchdata
  • Gemalto

My device can't read my Rav-Kav card. What should I do?

You can exchange your Rav-Kav card for a different type at your nearest Rav-Kav service station.

When you replace your card, your information is transferred from your old card to your new one – so you keep all your stored value, contracts, profiles, and discounts.

To load your card via the mobile app, we recommend using Watchdata- or Gemalto-type cards.
Tip: When you get your replacement card at the service station, scan it with your phone and make sure everything works properly before you leave.

You can also order your Rav-Kav card on the Rav-Kav Online website. [Find out how to issue a new Rav-Kav card

I scanned my card and the app says I moved too fast. What should I do?

Hold your Rav-Kav card against the back of your device and keep it in place until the operation is complete. When the scan is finished, you'll hear a short tone.

If the error persists, try putting your Rav-Kav card down on a flat surface and place your device on top.

If you still get an error, your card might not be suitable for your device – try scanning a card of a different type.

I can scan my card on other apps, but not in the Rav-Kav Online app. What should I do?

If you can scan your card on a different app, you should be able to scan it using the Rav-Kav Online app as well. Make sure your device is connected to the internet, and hold the card against the back of your device until the operation is complete.

Loading in the website

What are the benefits of loading my card via the website?

Loading your card on the website is useful if you don't have a supported device, or if you prefer to use your computer.

To load your card on the website, you'll need a USB card reader. You'll also need to make sure your Rav-Kav card has a golden chip in it.

Where can I get a card reader?

Does my computer support online loading?

To load your card on the website, you'll need the following:

  1. An internet-enabled computer;
  2. A USB connection;
  3. A supported operating system;
  4. An up to date browser of type: Chrome, Firefox or Microsoft Edge;
  5. A Rav-Kav card with a golden chip.
    If your Rav-Kav card doesn't have a chip in it, you can order a new rav-kav via rav-kav online website, or replace it the service stations.

Rav-Kav Online is supported on the following operating systems:

  • Windows 7 or higher;
  • MacOS;
  • Ubuntu (or any Debian-based Linux release).

How do I load my card on the website? (Card reader method)

  • First, you'll need to get a card reader. Find out how to get a card reader here.
  • When you have your reader, it's time to register your account.
  • At the end of the registration process, you'll receive instructions on how to download and install the card reader software.
  • Download the installation file, run it, and follow the instructions on the screen. The installation process will take a few minutes. When it's finished, you'll be ready to load your Rav-Kav card on the website.
  • Once the software is installed, plug in your card reader to your computer's USB port. On the website, click "Installation complete" and follow the instructions on the screen. Important: After you click "Installation complete", a pop-up window will open, asking you to allow your browser to run the card reader software – click through to allow the software to be run.

I installed the software and plugged in the card reader, but I can't scan my card. What should I do?

When you try to connect to your card reader on the Rav-Kav Online website, your browser will show you a pop-up window asking for permission to run the card reader software. You must allow your browser to run the software to be able to scan your card.

If you did not allow the pop-up window to run the software, refresh the page and try again.

If you did not allow the pop-up window to run the software, and you selected to remember your preference, reset your browser preferences or try again with a different browser.
For advice on how to reset your browser preferences, contact our support team.

I can't run the card reader software on my computer. What should I do?

The card reader software can only be run from the Rav-Kav Online website. Do not try to run the software externally by clicking the icon.

I installed the software, but the website says the device drivers are missing. What should I do?

If you are running on Windows 7 and using Internet Explorer, you may see a message saying that the device isn't installed – ignore it and proceed with the loading process.

Can I order a card reader by mail?

Card readers cannot be ordered by mail at this time.

Can I use the same card reader on different computers?

Yes, you can.

Contracts

What is a contract?

What types of contracts can I purchase online?

The following contracts are available on Rav-Kav Online:

On Rav-Kav Online, you can purchase contracts from the following operators:

  • Egged
  • Metropolin
  • Kavim
  • Electra Afikim
  • Electra Afikim Transportation
  • Nateev Express
  • Superbus
  • Golan Regional Council
  • Galeem Hanegev Hamaravi
  • Tnufa
  • Nazareth United Bus Services
  • Nazareth Transport & Tourism
  • Extra

Can I purchase a contract for the train or light rail?

From August 2022, in accordance with the Derekh Hashaveh reform, travel contracts will be updated on all forms of public transport excluding “Israel Railways”, as well as contracts which allow travel on all forms of public transport including “Israel Railways”. These contracts are offered for sale on the website and the app, and may be used in accordance with the travel distances defined on every contract.

For more information, check out our contracts catalog.

I got a message saying "The contract is not offered for sale at this time". What does that mean?

Annual and semestrial student contracts are on sale for the defined period determined by the Ministry of Transport . At the end of the period, “the contract is not offered for this period” will appear.

Where can I travel with my Rav-Kav contract?

You can purchase contracts for the whole country, the contract cost is determined according to the travel area and distance (center, periphery, Eilat).

For contract search

what types of monthly pass contracts exist?

From August 2022, new “monthly pass” travel contracts will be available:

Nationwide pass without Israel Railways: travel on all forms of public transport except “Israel Railways”, to a distance of up to 225 km, without limit, for a full month, at the fixed price of 225 NIS.

Nationwide pass including Israel Railways: travel on all forms of public transport except “Israel Railways”, for a full month. The price of the contract changes according to the point of origin and the destination.

Monthly pass for the periphery: travel on buses to a distance of up to 40 km, without limit, for a full month, between towns outside the Metropolitan area of Jerusalem/ Gush Dan/ Hifa, at a fixed price of 99 NIS.

The contracts are available for purchase on any day of the month and will be valid until the same day of the following month, minus one day.

For example: - a contract that came into effect on the 1/8, will be valid until the 31/8. - A contract that came into effect on the 2/8 will be valid until the 1/9.

It is important to note a few special cases:

  • A contract that came into effect on the 15/3, will be valid until the 14/4
  • A contract that came into effect on the 31/1 will be valid until the 1/3 in a leap year or until the 2/3 in a regular year
  • A contract that came into effect on the 31/3 will be valid until the 30/4
  • A contract that came into effect on the 1/2 will be valid until the 29/2 in a leap year or until the 28/2 in a regular year

Monthly pass and Flexible-30 contracts are cancelled.

Can I purchase a contract for service taxis?

Yes. Starting August 18th 2019, service taxis in lines 4 and 5 will be accepting payment with a Rav-Kav card.

For more informantion about contracts for service taxi

Loading

How do I load my card?

First, scan your Rav-Kav card to view its contents.

To load your card, choose the contract you want to purchase. You can renew an existing contract (for example, load a new Monthly Pass or add some more stored value), or go to the contracts search page by clicking on "load another contract".

After you select a contract, you'll be redirected to the payment page.

Enter your payment details and proceed to the loading page. To load your card, simply scan it using your mobile device or USB card reader.

The system will notify you whether the operation was successful or not. If the loading is successful, your payment method will be charged, and you'll receive a confirmation by e-mail and it will be possible to view the updated contents of the card.

I tried loading stored value and got a message saying I exceeded my stored value limit. What do I do?

A Rav-Kav card can be loaded with up to 1,000 Shekels' worth of stored value. The limit applies to the stored value on the card – not the actual contract price.

For example: your card is loaded with 900 Shekels' worth of stored value. You also have a Youth profile, which grants 50% off stored value contracts. If you try to buy stored value and pay 100 Shekels, the system will then try to load your card with 200 Shekels' worth of stored value – bringing the total balance on your card to 1,100 Shekels, which is over the limit. In that case, you'll need to load your card for a lower amount. For example, a stored value contract that costs 50 Shekels will add 100 Shekels' worth of stored value to your card – amounting to a total of 1,000 Shekels, which is within the limit.

Why do I need to choose an operator when I buy a contract?

The transport contracts are available for purchase via the public transport operators. The terms of the contracts are always the same, no matter who you buy them from.

If you choose to renew your contract automatically, the system will choose the operator from which you bought your previous contract.

If you purchase a new contract (that was not previously loaded onto the card), the system will choose an operator for you, based on the other contracts on your card.

We recommend choosing an operator close to your area of residence.

I loaded my Rav-Kav card online, but I can't use it on the bus or train. What should I do?

Contracts loaded via the website or in the app should work just like contracts loaded at a service station or on the bus. If you can't use your contract, ask the driver to issue a balance summary for your card, and go to the nearest service station of the operator who failed to accept the contract.

If you're not sure which company sold you your contract, scan your card on the website or in the app – the company name will appear next to the name of the contract.

Loading cancellation

Can I cancel my contract online?

"You can cancel a contract in the Rav-Kav Online website or app only if the contract is still valid and meets the following criteria:

  • The contract has not been used yet
  • It is a Daily pass that was used only once
  • It is a Monthly, Annual, or Semester pass that was used up to 3 times

The system will review the recent activity on your Rav-Kav card to determine how many times the contract was used and if the information meets the above cancellation criteria, you will be able to cancel the contract and get a full refund."

How do I cancel my contract?

After scanning the card on the Rav-Kav Online website or app, the option to cancel your contract will appear at the top of the page or in the contract screen. Click the Cancel/Refund button as appropriate and follow the on-screen instructions.

If you do not see the option to cancel the contract, the contract does not meet the cancellation criteria and cannot be cancelled."

I cancelled my contract. How do I get my refund?

When you cancel a contract, the amount is refunded to the payment card that was used during the purchase process.

Important: If your contract is cancelled on the day of purchase, the charge may not appear in your payment card statement. If your contract is cancelled more than one day after purchase, your payment card statement will show a charge, followed by a refund for the full amount.

I want to cancel a contract. I didn't use it – but I did use other contracts. Can I still cancel?

Yes, you can. You can register up to 5 events in other contracts before cancelling.

Important: some actions, such as loading stored value contracts, count as two events.

Example: I live in Haifa and I loaded a pass contract for Area 1. When I got to the bus, I passed the card at the validation machine and discovered that the contract I loaded is unsuitable and the validation I performed came off a different contract loaded on my card. In this case is it possible to cancel the contract? Yes.

Payment

Which payment cards are accepted?

We accept all payment cards issued in Israel by MAX, CAL, and Isracard.

Can I pay with a direct debit card?

Yes, you can. Please be aware that when you make a purchase on Rav-Kav Online, the system performs a credit limit check before charging the actual payment. When you pay using a direct debit card, the credit limit check may appear as separate charge on your card statement. Don't worry, this will be reversed after a few days, and you'll only be charged the actual purchase price.

Can I pay in installments?

You may pay in installments when you purchase an Annual Student Pass or a Semestrial Student Pass.

I entered my payment card details, but the loading failed. Will my card be charged?

If the loading failed, the payment will not be charged. The payment is processed only after the system has verified that your Rav-Kav card was loaded successfully.

The loading failed, but there's still a charge on my card statement. Why is that?

When you make a purchase on Rav-Kav Online, the system performs a credit limit check before charging the actual payment. Sometimes, the credit limit check appears as separate charge on your card statement. Don't worry – this is reversed after a few days, and no payment will be charged.

After one week, if you still think your payment card was charged erroneously, contact the Rav-Kav Online support team.

Students

Which types of discount profiles are available for students?

There are two types of discount profiles for students:

  • Regular Student Profile – It grants a 33% discount off the purchase of a stored value.
  • Extended Student Profile – It grants a 50% discount off the purchase of a stored value. Student profiles can be loaded to your card only when you purchase an annual or semestrial pass.

Which contracts offer student discounts?

There are three types of contract that offer student discounts:

  1. Semester Pass – valid through the end of the semester; Separate contracts are available for the 1st and 2nd semesters.
  2. Annual Pass – valid for the entire academic year;
  3. Stored value

How long is my Student Profile valid for?

Your student profile's expiry date depends on the type of contract you purchased:

  • When you purchase an Annual Pass, your Extended Student Profile (50% off) is extended to the end of the academic year.
  • When you purchase a Semester Pass, your Extended Student Profile (50% off) is extended to the end of that semester (1st or 2nd semester, depending on when you purchase the contract).

In both cases, your Regular Student Profile (33%) is extended until the end of the academic year.

Can I renew my student profile via Rav-Kav Online?

Rav-Kav Online allows you to renew and load your student profile online, without having to visit a Rav-Kav service station.

Adding a student profile

Students who load their regular student profile for the current academic year and want to add an extended student profile.

Renewing your Student Profile

Students who had a student profile in the previous academic year, can update the profile for the current year

Loading a Student Profile

If you never had a student profile on your card before, you'll need to submit an application, which you can do online.

To load a new student profile onto your card, or to extend your existing profile, you'll need to meet the following conditions:

/*Students of the Open University should obtain a special permit for discounts on public transport from the university's administration.

Which documents do I need?

During the application process, you'll be asked to submit photocopies of the following documents:

  • Proof of enrollment for the current academic year.
  • Proof of payment from current school year or Student ID from current or previous school year.
  • Your ID, driver's license, or passport.
  • Your Rav-Kav card.

You can take a photo of each document on your smartphone and upload them to your application.

How do I renew my student profile?

  1. Download the Rav-Kav Online app or get a card reader to load your card online.
  2. Register to Rav-Kav Online.
  3. Scan your Rav-Kav card using your smartphone or card reader.
  4. If you have a renewable student profile, you'll see a message prompting you to renew it.
  5. If no renewable student profile was found on the card, open the menu, go to "profile loading" and follow the instructions.

To load your student profile onto the card, follow these steps:

  • Choose a contract - Annual contract or semestrial contract (when loading extended student profile).
  • Attach all required documents /- You can take a photo of each document with your smartphone.
  • Your documents will be reviewed /- When you apply for the first time, we'll review your documents and make sure that everything is up to scratch.
  • Pay and load your profile onto your card.

מהו עדכון פרופיל דרך המסלול המהיר?

שיתוף פעולה מיוחד עם מוסדות לימוד ברחבי הארץ לעדכון פרופיל סטודנט בתהליך מהיר וקצר ללא צורך בהעלאת אישור לימודים ותעודת סטודנט.

האם אני זכאי לעדכון פרופיל סטודנט דרך המסלול המהיר?

לאחר סריקת הרב-קו יש להיכנס לתפריט ולבחור באפשרות של "טעינת פרופיל" ולהמשיך לבחירת מוסד הלימודים.

אם מוסד הלימודים משתתף במסלול המהיר מיד תועברו לבדיקת הזכאות, כל מה שנותר זה לרשום את השם ותעודת הזהות. (יש להקפיד לרשום את הפרטים בדיוק כפי שמופיעים במסמכי מוסד הלימודים)

אתם זכאים? מעולה! יש לצרף תעודה מזהה ולסיים את טעינת הפרופיל על הרב-קו

בדקתי ואני לא זכאי, האם ניתן לעדכן פרופיל בכל זאת?

בוודאי!
יש להמשיך את עדכון הפרופיל במסלול הרגיל בלחיצה על "המשיכו ללא אישור מהיר"

Does it cost extra to load my student profile onto my Rav-Kav card?

No. When you buy a student contract via Rav-Kav Online, your student profile is loaded onto your card at no extra cost.

Can I pay in installments?

Yes – depending on the type of contract you want to purchase:

  • Annual and semestrial contracts – up to 6 installments.
  • All other contracts – single installment only.

Important: installments are not available when you pay with a direct debit card.

Can I load a student profile without purchasing a contract?

Yes when updating a regular student profile, there is no need to load a contract.

Can I load profiles to several cards on the same device, under the same user?

Of course!

If your friends don't own a supported device, or if you just want to help out, you can use your device to load their profiles onto their cards. Just remember, applications are individual. Separate documents must be submitted for each applicant.

I quit the application halfway through. Can I pick up where I left?

Yes. You can resume the application at any point, on your computer or smartphone. Log in with your username and password and scan the Rav-Kav card you used when you started the application. If the system detects an active application, you'll be prompted to resume it.

האם ניתן לבטל חוזה סטודנט שנתי או סמסטריאלי?

כן, ניתן לבטל חוזה סטודנט שנתי או סמסטריאלי גם אם אינו נטען ברב-קו אונליין.

גובה ההחזר יקבע באופן הבא:

  • אם נעשו בחוזה עד 3 שימושים: החזר מלא
  • אם נעשו בחוזה יותר מ-3 שימושים: החזר חלקי
  • אם חלף מעל מחצית מתקופת החוזה (עבור חוזה שנתי- 6 חודשים, עבור סמסטריאלי- חודשיים): לא ניתן לקבל החזר

בדיקת כמות השימושים בחוזה מתבצעת על ידי קריאת האירועים האחרונים שעל כרטיס הרב-קו. רק אם ניתן להוכיח בוודאות את כמות השימושים באמצעות הנתונים שעל הכרטיס, ניתן יהיה לבטל את החוזה ולקבל החזר כספי מלא.

אופן חישוב ההחזר החלקי:

ההחזר יחושב לפי הסכום ששולם עבור החוזה בניכוי סכום הניצול היחסי עבור החודשים שחלפו ממועד תחילת תוקף החוזה ולא ממועד רכישת החוזה. שימו לב, על פי הנחיות משרד התחבורה, חלק מחודש ייחשב כחודש מלא. חישוב הסכום היחסי ייעשה לפי מחיר חופשי חודשי רגיל מקביל.

דוגמאות:

טענתי חוזה שנתי בסך 1,416₪ ואני רוצה לבטל אותו לאחר כחודש בתאריך 14.11.2024. מה גובה ההחזר שאקבל? מחיר חופשי חודשי מקביל הוא 236₪. בניכוי חודש אחד ממחיר החוזה, גובה ההחזר יהיה 1,180₪.

טענתי חוזה שנתי בסך 1,416₪ ואני רוצה לבטל אותו לאחר כחודשיים בתאריך 01.12.2024 מה גובה ההחזר שאקבל? מחיר חופשי חודשי מקביל הוא 236₪. בניכוי חודשיים ממחיר החוזה, גובה ההחזר יהיה 944₪.

Contract reservation

What are contract reservations?

With contract reservations, you can use your card number to purchase a contract, and then load it onto your card later, on any supported device.

What are the benefits of contract reservations?

Contract reservations can be useful in many scenarios, such as:

  • Your device doesn't support online loading; you can buy a contract and load it to your card later, on any supported device (a friend's phone, Casponet ATM);
  • You're purchasing a contract for someone else – (for example, your friends, children, employees), You reserve and pay for the contracts, and the beneficiaries simply load the contracts onto their cards from their own computers or smartphones.

How can I reserve a contract?

Reserving a Contract

  1. Log into the Rav-Kav Online website on your computer or smartphone and select "Reserve contract" from the menu.
  2. Choose your discount profile (Youth, Senior Citizen, Student, et cetera).
  3. Enter the number of the Rav-Kav card you want to load. The number can be found on the back of the card, on the bottom right-hand corner.
  4. Choose your contract (stored value, seasonal pass, or one-ride ticket).
  5. Enter your payment card details and complete the purchase.
  6. When your reservation is processed, you'll receive a tracking link by e-mail.

Remember – at this point, the contract is not loaded onto the card yet.
Loading the contract is a separate process.

Loading Your Reserved Contract

  1. Open the Rav-Kav app on your smartphone, or go to the Rav-Kav Online website on your computer and use a card reader.
  2. Scan the card for which the reservation was made.
  3. A pop-up message will alert you of a pending reservation.
  4. Click "Load contract" and follow the instructions on the screen.

After the contract is loaded onto the card, a confirmation e-mail will be sent to the person who paid for contract.
A confirmation e-mail will not be sent to the beneficiary of the contract if it was paid for by someone else.

Loading Your Reserved Contract at Casponet ATMs

Find out how to load your reserved contract at Casponet ATMs

When do I pay for a reserved contract?

When you reserve a contract, you'll be asked to enter your payment card information. This is just so the system can perform a credit limit check – your payment card will not be charged yet. The payment is processed only after the contract is loaded onto a Rav-Kav card.

If the loading process fails, or if the reservation expires, you will not be charged.

How do I load a reserved contract onto my Rav-Kav card?

What's the difference between reserving a contract and simply purchasing a contract online?

When you purchase a contract in the app or on the website, the contract is loaded onto the card immediately, using your computer's card reader or your Android device's NFC chip. The contract is then available for use.

When you reserve a contract, you still need to load it onto your card separately, via the website or in the app.

Do I need to log into my account to load my reserved contract?

No.
The reservation is associated with your Rav-Kav card number, so it doesn't matter which account you use to log in.

The loading failed. What happens next?

If the loading fails, the reservation is cancelled and the payment will not be charged. To load your card, you'll need to make a new reservation.

I chose the wrong profile by accident. What should I do?

When you reserve a contract under the wrong card type or profile, the system will alert you before you load the contract onto your Rav-Kav card. In any case, the system will not allow you to load a contract onto your card if there's a better contract available for your discount profile.

For example: you reserved a stored value contract under a Standard Profile, but your card is also loaded with a Youth Profile (which grants 50% discount). When you try to load your reserved contract, the system will stop the process and alert you that your card contains a more favorable contract. The reservation will be cancelled, and the payment will not be charged. To load your card, you'll need to make a new reservation under the correct profile.

Can I reserve more than one contract for the same Rav-Kav card?

Yes.

You can reserve several contracts for the same Rav-Kav card.

How do I cancel a contract reservation?

After you reserve a contract, you'll receive a confirmation e-mail with a tracking link. You can cancel the reservation on the tracking page – so long as you haven't loaded the contract onto your card. Once your reservation is cancelled, you won't be able to load the reserved contract onto your Rav-Kav card, and no payment will be charged.

When will my reservation expire?

Contract reservations expire one week (7 days) after they are made. Once a week has elapsed, your reservation is cancelled automatically, and no payment is charged.

What kind of information can I see when I load a reserved contract onto my card?

When you load a contract, you'll see the name of the person who made the reservation and the time of reservation. Payment details are never exposed to the person who loads the contract.

Convert stored value

What is stored value conversion?

Stored value conversion allows you to transfer your stored value from one profile to another, more favorable profile – and benefit from a higher discount rate.

What is inaccessible stored value?

Inaccessible stored value is stored value that is associated to an expired profile and can no longer be used.

For example – you have stored value under an Extended Student Profile, but the profile recently expired. The stored value balance you had left on your card when the profile expired is called "inaccessible stored value", and it can no longer be used.

Under which conditions can I convert my stored value?

Inaccessible stored value - your card contains stored value associated with an inactive profile. When your profile expired, the remaining stored value under that profile became unusable.

The card contains stored value under one profile, but it also contains another, more favorable profile - you loaded a new profile with a higher discount rate, and you wish to convert stored value from an old profile to the new, more favorable profile.

How does the system decide which profile receives the converted stored value?

When you convert stored value from one profile to another, the system automatically transfers the funds to the most favorable profile.

To decide which profile is the most favorable, the system takes into account the following criteria:

  • Whether the profile is active or not;
  • The profile's discount rate;
  • The profile's expiry date.

Can I choose which profile receives the converted stored value?

No. The system automatically transfers the funds to the most favorable profile.

What happens when I convert stored value from one profile to another?

When you convert stored value between profiles, the system cancels your existing stored value contracts and loads them again under the most favorable contract.

To calculate your new balance, the system retrieves the remaining balance in each contract and applies the discount rate of the destination profile.

Can I convert stored value from more than one profile?

Yes. The system will automatically identify all the profiles that loaded with convertible stored value.

Can I make as many stored value conversions as I want?

Yes. If your card contains convertible stored value, you can convert it.

Do I have to pay extra to convert my stored value?

No. Stored value conversions are free of charge.

After you register your account, you can make as many conversions as you like – without entering your payment details and at no extra cost.

Can I get a money refund for inaccessible stored value?

Refunds are granted only at operator service stations in accordance with the procedure of the Ministry of Transport.

Loading in Casponet ATMs

What is Casponet?

Casponet is an ATM service with thousands of stations in businesses throughout Israel.

How do I load my Rav-Kav card at Casponet ATMs?

To load your Rav-Kav card at a Casponet ATM, follow these steps:

  1. Go to your nearest Casponet ATM. To locate the nearest Casponet ATM
  2. Insert your credit card into the machine and choose the "Load Rav-Kav" option on the screen.
  3. Remove the credit card from the machine, insert your Rav-Kav card and follow the instruction on the screen.
  4. In Casponet ATM's you can renew existing contracts on the Rav-Kav card, and load new contracts based on the location of the machine.

In Casponet ATM's you can also load a contract reservation. To load a contract reservation in Casponet ATM's, follow these steps:

  1. Reserve a contract on the Rav-Kav Online website, using your Rav-Kav card number.
  2. Go to your nearest Casponet ATM. To locate the nearest Casponet ATM
  3. Insert your Rav-Kav card into the machine and follow the instructions on the screen.

Is there a fee for loading my card at a Casponet ATM?

What are the benefits of loading my card at a Casponet ATM?

Loading contracts at Casponet ATMs can be useful in many scenarios, such as:

Your device doesn't have an NFC chip, or you don't own a Rav-Kav card reader.

I want to load my card at a Casponet ATM. When will I pay for my contract?

As with contract reservations, the payment is charged only after the contract is loaded onto your card. If the loading fails, no payment is charged.

Issue Rav-Kav card

What is a Rav-Kav card?

The Rav-Kav card is a smart, personalized travel card that allows you to use public transport and benefit from discounts.

Passengers who are eligible for discounts on public transport – such as senior citizens, disabled persons, students, and youth – can benefit from additional discounts by issuing a Rav-Kav card loaded with a special discount profile.

Who can issue a Rav-Kav card?

The Rav-Kav card is available for anyone above the age of 3.

How can I order a Rav-Kav card on Rav-Kav Online?

  1. Go to the Rav-Kav Online website and submit your application. /- You'll be asked to select one or more profiles and upload a few identifying documents – such as an ID and a headshot. You'll also be required to provide a few supporting documents, depending on the profiles you selected.
  2. Your application will be reviewed. /- We'll go over your documents to make sure everything is up to scratch.
  3. Order and pay. /- We'll send you an e-mail once your application is approved. You'll then need to finish your order by selecting a delivery method and entering your payment details. 4 The card will be sent to you by mail. /- To the address you entered at while placing the order.

How much does it cost to order a Rav-Kav card online?

The price depends on the type of card and the delivery method:

  • If you've never owned a Rav-Kav card before, you'll pay for handling and shipping only.
  • If you have a defective Rav-Kav, or one that is out of date, you will only be charged for the cost of delivery and hand
  • If your Rav-Kav was lost or stolen, you will be charged the additional cost of card issuance.

Prices and delivery options are indicated when you order.

Can I order more than one Rav-Kav card?

Can I order an anonymous Rav-Kav card?

Yes, you can order anonymous Rav-Kav cards in Rav-Kav online.

Important: If you purchase an anonymous Rav-Kav card, you will not be protected in case of theft, loss, or malfunction, and you won't be able to transfer your contracts and balances to a different card.

Can I issue several Rav-Kav cards under the same name?

No. Rav-Kav cards are personal and non-transferable.

When you issue a personalized Rav-Kav card, your photo and discount profile information are imprinted on the card itself.

For information on ordering Rav-Kav

Which documents do I need to issue a personalized Rav-Kav card?

To issue a personalized Rav-Kav card, you'll need the following documents:

  • ID and appendix, or passport. Children without an ID are required to present a parent's ID and appendix.
  • Up-to-date headshot, to be imprinted on the card (Dimensions: 500x500 px). To load a discount profile onto your card, you'll need the following documents:
    • Senior Citizen and Youth (18 and under) - no additional documents necessary. The profile will be granted based on the date of birth as it appears in the applicant's identifying document.
    • High-school students over the age of 18 – a valid proof of enrollment issued by the school. The document must include the applicant's prospective graduation date.
    • Higher education students – a valid student ID (or a proof of payment for the current year) and a proof of enrollment for the current year, issued by a recognized higher education institution. Important: If you already have a Rav-Kav card and you just want to renew your student profile, you can do so via Rav-Kav Online. There's no need to issue a new card. Find out how to renew your student profile here.
    • Disabled person - a valid disability certificate issued by the National Insurance Institute. The document must include an expiry date.
    • National Insurance Beneficiary – Confirmation of survivor's pension or income guarantee recipient (for 6 months back), the profile will be automatically updated for a year.

You can attach your documents in PDF format, or as a photo. We accept photos taken with a mobile device.

If the documents you provided are inaccurate, expired, or illegible, your application will be rejected and returned to you with a short explanation. You can always obtain the necessary documents and apply again.

Why do I need to provide my personal information?

The Rav-Kav card allows passengers to benefit from significant discounts on public transport. To grant those discounts, we require passengers to prove their eligibility by submitting supporting documents and identifying information.

In addition, unlike anonymous cards, the personalized Rav-Kav card protects passengers in case of loss or theft, by allowing them to restore their contracts and balances whenever they issue a new card.

I lost my Rav-Kav card. What should I do?

If your Rav-Kav card was lost or stolen, you can cancel it and issue a new one. Your old card will become inactive, and all your contracts and balances will be transferred to the new card. Remember – this option is only available for personalized Rav-Kav cards. If you have an anonymous Rav-Kav card, you won't be able to restore your contracts and balances in case of loss of theft.

To restore your contracts and balances, choose the appropriate issue type.

Important:

  • Please mind that on Rav-Kav Online, you can only restore your purchases when you order a new card. You cannot deactivate your previous card without issuing a new one.
  • Issuing a replacement Rav-Kav card involves waiting period of 3 days. During that time, we create a log of all the events registered on your old card to calculate your most recent balance.
  • When we issue a replacement card we are required to block the old card. Keep in mind that until your new cards arrives, you won't be able to use of the old card.

When will my new card arrive?

Supply times depend on your chosen delivery method.

Which delivery methods are available?

Regular mail by the Israel Postal Company. Note that supply times are dependent upon the Israel Postal Company's delivery schedule.

My profile expired. What happens next?

  • By default, your Rav-Kav card includes a Standard Profile, in addition to any discount profiles you may have.
  • When a discount profile expires, the card reverts to the Standard Profile.
  • Contracts purchased under a discount profile will become inaccessible. To use them again, you'll need to renew the expired profile or convert the contracts to a different profile.
  • If you have inaccessible stored valued on your card, you can convert it using Rav-Kav Online, at no additional cost. Find out how to convert your stored value