What Compensations Can I Get?
Passengers that loaded a monthly pass in March can choose one of the following:
- Load a similar monthly contract at half price
- Load a similar contract for 14 days
- Stored value worth quarter the price of monthly contract
Passengers that purchased a flexible 30 pass are eligible for similar compensations relative to the pass start date.
Students that loaded a yearly pass, or a second semester pass can choose one of the following:
- Extend profile and pass validity
- Stored value relative to the price of the purchased contract
Students who loaded a yearly pass or a second semester pass are eligible for compensation, but it was not determined yet.
Am I Eligible for Compensation?
To check if you are eligible for compensation use the Rav-Kav mobile app for iPhone and Android or the website, and scan the card. If you can't scan a card you can type the Rav-Kav serial number.
I Can't Scan a Card, What Can I Do?
You can claim your compensation in selected service stations at kiosks, retail chains and synagogues.
Additionally, you can claim your compensation from Rav-Kav Online mobile app and website, and then load the compensation in one of the selected service stations, or one of Casponet's ATMs. You can even load the compensation from a friend's device!