Following the reduction of public transportation services during Operation “Am-Kalavi”, the Ministry of Transport has decided to compensate passengers who had a valid periodic travel contract.
Passenger Compensation
Passengers who loaded a semester, annual, or monthly pass that was valid between June 14 and June 24 are eligible for compensation. Compensation can be requested in one of the following ways:
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Annual or semester student pass with a discount - the discount amount is determined based on the date the pass, for which the compensation is given, was loaded.
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Stored-value reloading (at no extra charge) - the refund amount in stored value is determined based on the date the pass was loaded.
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Monthly pass with a discount - the discount is determined based on the date the pass was loaded. If you choose to redeem the compensation for a monthly pass whose price is lower than the amount of the compensation, the remaining balance will be saved for later use.
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Periodic pass for several days (at no extra charge) - the number of days ranges from 1 to 11 and is determined based on the pass loading date (available only if the original pass was monthly).
Note: compensation must be loaded no later than 31.12.2025
How to redeem the compensation?
To load the compensation onto a Rav-Kav card, scan your card on the Rav-Kav Online website or via the Rav-Kav Online app. If you are eligible, a notification will appear - follow the instructions to select your compensation type and complete the loading.
Compensation can also be requested at any Rav-Kav Online loading station located in kiosks, supermarket chains, and pharmacies across the country.
For monthly-pass compensation, you can select the compensation type on the website using only the Rav-Kav number, and complete the loading at any Rav-Kav Online loading station or at Casponet machines nationwide.
I replaced my Rav-Kav, how do I transfer the compensation to the new card?
If you replaced your Rav-Kav after receiving the compensation, you can transfer the compensation from the old card to the new one.
Steps for transferring the compensation:
- Locate the old Rav-Kav number - using purchase confirmation emails or in the personal area in the app.
- Go to the compensation lookup page - enter the old Rav-Kav number.
- At the bottom of the page, an update option will appear - follow the instructions and submit a replacement request.
After the request is approved, you can scan the new Rav-Kav in the Rav-Kav Online app and redeem the compensation onto it.
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